Every brand has a story. We make yours impossible to ignore.
Narrative Media is a full-service marketing agency that blends sharp strategy, strong creative and data to grow the brands we work with.
Work that spans
Strategy first. Creative that earns attention. Numbers that back it up.
We're a team of strategists, writers, designers and media buyers who treat your budget like our own and your brand like it matters — because it does.
No vanity metrics, no mystery reports. You'll always know what we're doing, why we're doing it, and what it's returning. We're based in Louisville and work with clients across Kentucky and beyond.
- Based inLouisville, KY · remote-friendly
- EngagementsProject & monthly retainer
- ReportingClear dashboards, no jargon
Brand strategy
Positioning, messaging, naming and visual identity that make you stand out and stay consistent.
Content & creative
Copywriting, graphics, photography and video that people actually want to watch and read.
Paid media
Google, Meta, TikTok and more — campaigns built to spend efficiently and scale what works.
SEO & web
Websites and search strategy that get you found and turn visitors into customers.
Social media
Always-on management, community building and content calendars that keep you top of mind.
How we work
- Phase 01
Discover
We dig into your business, audience and competitors to find the real opportunity.
- Phase 02
Plan
A clear strategy and roadmap with goals, channels and a budget that makes sense.
- Phase 03
Create & launch
We build the creative and campaigns and get them live — fast, without cutting corners.
- Phase 04
Measure & grow
We track results, report plainly and double down on what's driving growth.
“They didn't just run our ads — they figured out our story first.”— Client, Louisville, KY
Let's grow your brand.
Services & pricing
Transparent starting prices so you can plan your budget. Every engagement gets a custom scope and quote after a short discovery call. All prices are in US dollars.
Spark
Steady marketing support for small businesses getting serious online.
- Social media management (2 platforms)
- 8 content posts per month
- 1 paid campaign managed
- Monthly performance report
- Email & chat support
Growth
A full marketing engine for brands ready to scale.
- Strategy & quarterly planning
- Social management (3 platforms)
- 16 posts + 2 video pieces / month
- Paid media across 2 channels
- SEO & monthly blog content
- Dashboard & monthly strategy call
Narrative+
Your outsourced marketing department, end to end.
- Dedicated account lead
- Omni-channel strategy & creative
- Full paid media management
- SEO, web & content at scale
- Photo / video production days
- Priority support & biweekly calls
Brand & strategy
Get the foundation right before you spend on ads.
- Brand strategy sprintfrom $3,500
Positioning, messaging and audience work delivered in a brand playbook.
- Visual identity & logofrom $2,800
Logo, color, type and brand guidelines for a consistent look everywhere.
- Marketing planfrom $1,800
A 90-day channel, budget and content roadmap you can act on.
- Namingfrom $1,200
Name options for a product, service or company, with checks and rationale.
Content & creative
The assets that fuel every channel.
- Content packagefrom $900 /mo
A set of posts, graphics and captions produced each month.
- Video production dayfrom $1,600
A full day of filming and editing for social and ad-ready clips.
- Copywriting$120 /hr
Website, email and ad copy written to convert.
- Email marketingfrom $750 /mo
Campaigns and automations built and managed in your platform.
Paid media & SEO
Reach the right people and get found.
- Paid ads management$900 /mo + 15% of spend
Strategy, creative, targeting and optimization across your channels.
- Google / Meta setupfrom $600
Account, tracking and pixel setup done right from the start.
- SEO retainerfrom $1,200 /mo
Technical SEO, content and link building to grow organic traffic.
- Website buildfrom $4,500
A fast, conversion-focused marketing site built for your brand.
One-off & consulting
Help when you need a hand, not a retainer.
- Marketing audit$1,000
A written review of your brand, channels, ads and website with next steps.
- Consulting / strategy call$200 /hr
Expert guidance on a specific challenge, with action items.
- Campaign (one-off)quoted
A single launch, promotion or seasonal campaign, scoped to your goal.
How we engage
- Monthly retainers run on a rolling basis with a 30-day cancellation notice; no long lock-in contracts.
- Project work is fixed-price from a written proposal, typically with 50% to start and the balance on delivery.
- Advertising spend (what you pay Google, Meta, etc.) is billed separately and paid on your own accounts.
- Prices above are starting points; your quote depends on scope, channels and deliverables.
- You own your accounts, creative and data. We set everything up in your name.
Contact
Tell us about your business and what you're trying to grow. We'll reply within one business day to set up a free strategy call.
- Monday – Friday9:00 am – 6:00 pm
- Saturday – SundayClosed
Calls and meetings by appointment.
Privacy Policy
How Narrative Media LLC collects, uses and protects your personal information.
Narrative Media LLC ("Narrative Media," "we," "us") operates a marketing agency at 1500 Algonquin Pkwy, Louisville, KY 40210 and this website. This policy explains what information we collect when you visit the website, contact us or work with us, and the choices you have.
Information we collect
- Contact details you provide, such as your name, business name, email address and phone number.
- Project information, such as your goals, budget range, brand assets and materials you share with us.
- Account access you authorize us to use to run campaigns on your behalf (such as advertising, analytics or social accounts). We use this access only to perform the agreed work.
- Payment information needed to process deposits and invoices. Card and bank payments are handled by our payment processor; we do not store full card numbers.
- Technical data collected automatically when you visit the website, such as browser type, device information, IP address and pages viewed, through cookies and analytics tools.
How we use your information
- To respond to inquiries, scope projects and provide our services.
- To plan, build, run and report on marketing campaigns for you.
- To process payments, send invoices and keep business records.
- To send service-related messages such as proposals, updates and reports.
- To send occasional news or offers, only if you have agreed to receive them. You can unsubscribe at any time.
- To improve our services and website, and to comply with legal obligations.
Advertising and analytics
When we run campaigns, we and our advertising partners (such as Google and Meta) may use cookies and tracking technologies to measure and optimize performance. On your own properties, any tracking we set up is governed by your own privacy policy. This policy covers only Narrative Media's website and our direct dealings with you.
How we share information
We do not sell your personal information. We share it only with service providers who help us run the business and campaigns (such as advertising platforms, analytics, payment, email and cloud storage providers) under obligations to keep it confidential, with subcontractors assigned to your project, or when required by law.
Cookies
Our website uses essential cookies and analytics to understand how pages are used. You can block or delete cookies in your browser settings; the website will still work.
Data retention
We keep contact and project records for as long as needed to provide services and meet tax and legal requirements, then delete or anonymize them. We remove our access to your accounts when a project ends or at your request.
Security
We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your rights and choices
Depending on where you live, you may have the right to access, correct, delete or receive a copy of your personal information, and to opt out of marketing messages. To make a request, email [email protected]. We will verify your request and respond within 30 days, or within the time required by applicable law.
Children's privacy
Our website and services are directed to businesses and adults. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this policy from time to time. The effective date at the top of this page shows when it was last changed.
Contact
Narrative Media LLC, 1500 Algonquin Pkwy, Louisville, KY 40210
Email: [email protected]
Phone: (214) 493-2040
Legal
Terms of Service for the Narrative Media website and marketing services.
These Terms of Service ("Terms") govern your use of this website and any services provided by Narrative Media LLC ("Narrative Media," "we," "us"). By using the website or engaging us, you agree to these Terms. Specific engagements may also be governed by a separate written proposal or statement of work, which controls if it conflicts with these Terms.
Company information
Narrative Media LLC
1500 Algonquin Pkwy, Louisville, KY 40210
Phone: (214) 493-2040
General: [email protected] · Legal: [email protected]
Proposals and payment
- Services are described in a written proposal or statement of work, valid for 30 days unless stated otherwise.
- Monthly retainers are billed in advance and renew each month until cancelled with 30 days' written notice.
- Project work typically requires 50% to begin, with the balance due on delivery or per an agreed milestone schedule.
- Advertising spend paid to third-party platforms is separate from our fees and is your responsibility, billed on your own accounts unless agreed otherwise.
- Invoices are due within 15 days. Overdue balances may incur a reasonable late fee as allowed by law, and we may pause work on unpaid accounts.
Scope and changes
We'll deliver the work described in your proposal. Requests outside that scope ("change requests") are quoted separately and may affect the timeline. Reasonable rounds of revisions are included as stated in the proposal; additional rounds may be billed.
Client responsibilities
- You agree to provide timely information, feedback, approvals and any account access needed to do the work. Delays on your side may shift the schedule.
- You confirm you own or have the right to use all materials you provide (text, images, logos, data, trademarks) and that they do not infringe others' rights.
- You are responsible for the accuracy and legal compliance of claims, offers and content you ask us to publish, and for any industry-specific rules that apply to your business.
- You are responsible for approvals before campaigns go live; once approved and published, content is deployed at your direction.
Ownership and licenses
Once your account is paid in full, you own the final deliverables we create specifically for you, such as approved creative, copy and brand assets. We retain ownership of our pre-existing tools, templates, processes and know-how, and may use general skills and learnings on other projects. Third-party and stock assets remain under their own licenses, and fonts, software and media must be licensed as required.
Unless you ask us not to, we may display non-confidential work in our portfolio and case studies and reference you as a client.
Advertising platforms and third parties
Campaigns run on third-party platforms (such as Google, Meta, TikTok and others) are subject to those platforms' own terms, policies and approval processes, which we do not control. We are not responsible for platform decisions such as ad disapprovals, account suspensions, pricing changes or outages.
No guarantee of results
Marketing results depend on many factors beyond our control, including your market, offer, budget and platform behavior. We do not guarantee specific results such as rankings, impressions, leads, sales or return on ad spend. Any figures we share are estimates or past examples, not promises.
Confidentiality
Each party agrees to keep the other's non-public business information confidential and to use it only to perform or receive the services.
Disclaimers and limitation of liability
Except as expressly stated, services and deliverables are provided "as is." To the fullest extent permitted by law, Narrative Media's total liability for any claim related to our services is limited to the fees you paid to us for the services giving rise to the claim in the 3 months before the claim (this does not include advertising spend paid to third parties). We are not liable for indirect, incidental or consequential damages, including lost profits or lost data.
Termination
Either party may end an engagement with written notice as described in the proposal (typically 30 days for retainers). On termination, you pay for work performed and non-cancellable costs incurred up to that point, and we hand over deliverables for paid work and remove our access to your accounts.
Website use
Content on this website, including text, graphics and the Narrative Media name and logo, belongs to Narrative Media LLC and may not be copied or reused without permission. You agree not to misuse the website or interfere with its operation.
Governing law
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to its conflict-of-law rules. Any dispute will be handled in the state or federal courts serving Jefferson County, Kentucky.
Changes
We may update these Terms from time to time. The version posted on this page with its effective date applies to engagements entered after that date.
Contact
Questions about these Terms or other legal matters: [email protected]. For privacy questions, see our Privacy Policy or write to [email protected].